Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Mitigate customer complaints as needed • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • High school graduate, GED recipient, or equivalent • 1+ year of hotel industry experience or related job preferred • Comfortable taking telephone calls and mitigating stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems Compensation: $15 - $18 hourly

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